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6 results
Category: Insight
From Idea to Software
Successful software is rarely built in one go. Especially for complex digital products, it’s essential to validate assumptions before scaling development. Proof of Concept, Prototy ...
Ricardo Hagens
AI dominates the contact center world: my insights from the Contact Center Expo in London
On behalf of TeamsCX, I attended the Contact Center Expo in London, one of Europe's largest events for contact centers, filled with hundreds of booths, demos, and presentations. My ...
Thinh Trieu
Infodation and its AI strategy
AI is everywhere. But how do you turn the hype into real value for your organization? At Infodation, we answered this question by building a strategy that focuses on practical impa ...
Janna Ehrenberg
Small Signals, Big Insights: The True Value of eNPS
Sometimes it’s not the big numbers that tell you the most about your organization, it’s the small shifts. A slight drop in engagement. A short note in a feedback field. A silence ...
Paul de Jager
From energy storage to digital speed: why terminals are investing in AI, APIs and secure IT–OT integration
Terminal companies in energy, oil and gas face a dual challenge. Trading moves faster than ever, while infrastructure must become safer, more sustainable and more connected. Orders ...
Ricardo Hagens
AI Can’t Replace Empathy – Why Soft Skills Remain King
Artificial Intelligence (AI) is everywhere. From recruitment to workflow automation, AI is reshaping how organizations operate. But behind all the buzz, one truth stands out: AI ca ...
Loi Tran
